Privacy Policy

Zynapse ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications ("Apps") available on the Shopify App Store and our website at orenza.io.

By installing or using any of our Apps, you agree to the collection and use of information in accordance with this policy.

2.1 Information provided through Shopify

When you install one of our Apps, we receive information from Shopify through their API, which may include:

• Store name, domain, and contact email
• Store owner name and billing information
• Product, order, and customer data (as required by the specific App's functionality)
• Inventory and location data

2.2 Information collected automatically

We may automatically collect:

• Usage data and analytics within our Apps
• Browser type and version
• IP address and general location data
• Device and operating system information

2.3 Information you provide directly

When you contact us for support or communicate with us, we collect the information you provide, such as your name, email address, and the content of your message.

We use the information we collect to:

• Provide, operate, and maintain our Apps
• Process transactions and manage your account
• Improve, personalize, and expand our Apps
• Communicate with you for customer service and support
• Send you updates and administrative messages
• Detect and prevent fraud or technical issues
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: We may share data with third-party services that help us operate our Apps (e.g., hosting providers, AI service providers like OpenAI and DeepL, analytics services).
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your data for as long as your account is active or as needed to provide our services. When you uninstall one of our Apps, we will delete your data within 30 days, unless we are required to retain it for legal or legitimate business purposes.

You may request deletion of your data at any time by contacting us at privacy@orenza.io.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and updates
• Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our Apps may integrate with third-party services, including but not limited to:

• OpenAI (for AI-powered features)
• DeepL and Google Translate (for translation services)
• Google APIs (for SEO and analytics features)

These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@orenza.io.

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

• Performance of a contract (providing our services)
• Legitimate interests (improving our services, preventing fraud)
• Consent (where applicable)
• Legal obligation (compliance with laws)

Our Apps are not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@orenza.io
• Support: orenza.io/support